Why I carry Snuza movement monitors

I know I tell this story to most people who look at the Snuza, but I don’t think it really gets the point across.  With permission from my friend Kelly, I am going to tell her story and share with you the reason I bought a Snuza, and why I carry them in my shop.  This story IS upsetting, and it is not for the faint of heart.  Rest assured that it has a happy ending, but have your tissues handy.

What is a Snuza?

Snuza Go! ($90)

Snuza Halo [new version: Hero] ($120)

Snuza Halo [the company has recently changed the name to ‘Hero’] detects even the slightest movement and will alert you if your baby’s movements are very weak or fall to less than 8 movements per minute.
If no movement at all is detected for a period of 15 seconds, Halo will vibrate gently. Often this vibration is enough to rouse the baby, and Halo will revert to monitoring mode.
After three vibration/rouse incidents, the Rouse Warning will alert you to the fact that your baby’s movements have stopped for 15 seconds on three occasions.
If no further movement is detected for another 5 seconds, an alarm will sound to alert you.

  • small – fits onto baby’s diaper
  • portable
  • easy-to-use
  • vibration stimulation after 15 seconds
  • Rouse Warning
  • audible alarm after 20 seconds
  • Movement-rate Indicator to warn about weak or infrequent movement

The Snuza Go! is basically the same, except no vibrate function.

The Story

Kelly is a friend of mine from my online pregnancy/birth group.  Her son, Jacob, was born just 2 days before D.  She is in an 80s band (which I love!) with her hubby, and Jacob is their first baby.  We have a connection.  In fact, our whole group has a very strong connection.

Kelly and Jacob (4 months)

In our early days of mommyhood, all us first timers are pretty lost.  In all honesty, first time moms are pretty easily influenced and gullible when it comes to protecting our babies.  Kelly had found this movement monitor online and ordered it immediately, even paying for overnight shipping.  I thought it was a great idea, A didn’t.  He thought it was a waste of money and a gimmick.  Who can blame him really, though?  There are plenty of gimmicky products out there to terrorize new mothers into buying junk they just don’t need.  So we moved on.

I feel there needs to be a little more back story on how Jacob was doing at this point.  Kelly had had a breast reduction years ago which inhibited her ability to produce milk, so breastfeeding didn’t happen for them.  Baby Jacob was on formula, as many babies are, but was having reactions, which included severe acid reflux. After all was said and done, it was determined that he was allergic to dairy and corn which are main ingredients in many infant formulas, and it took a lot of trial and error to find what worked best.  During that time of trial and error, poor Jacob was in a lot of pain and spent many hours crying, and not many of them sleeping.

July 25, 2011 was one of those days.  Jacob was having a very rough time, and so was his mommy.  As we all do from time to time, she put him safely in his crib so she could walk away for a few moments and collect herself.  She put the audio monitor on with the sound turned low and laid on the couch to watch the lights on the monitor while she composed herself.  Exhausted, she fell asleep.  She still doesn’t know how long she dozed off, but she awoke suddenly and turned the volume up on the monitor to check in on the baby.  What she heard sent her heart into her throat.  The Snuza alarm was going off.

She flew into Jacob’s room where she found a mother’s worst nightmare.  Her beautiful baby boy was not responding to her attempts to rouse him. She called 911 while she performed infant CPR and waited for the paramedics to arrive.  She has given me permission to share the recording from that call with you.

On our mommy board, everyone was in a frenzy.  On their way to the hospital, Kelly shot off a text message to one of the girls to tell the group that Jacob had stopped breathing and they were on their way to the hospital.  142 mommies with babies the same age as her sweet Jacob, hugged their babies extra tight and were praying,  sending good thoughts, or whatever suited their beliefs, to save that baby boy’s life.  We didn’t know what had happened, and we didn’t know if he was ok.  I still get upset remembering being glued to our board waiting for an update.

It wasn’t until later that night that we received an update from Kelly telling us that Jacob was fine and that his Snuza monitor saved his life.  Without it, she would not have known that something was wrong, she would have assumed that he had fallen asleep.  What we all learned after the fact, was that while crying, Jacob had refluxed so hard that it triggered a reflex that closed his throat (laryngospasm).  While she administered CPR, he was struggling and trying to breathe (you can hear her telling the 911 dispatcher on the call).

Jacob the night they got home from the hospital

Needless to say, we all went on the hunt for a Snuza monitor that night.  I posted on my Facebook wall asking for prayers (or whatever) for Jacob and A rushed upstairs to ask me if D was breathing.  He of course gave me the green light to buy a Snuza then.

Selling Snuza

I couldn’t find one in Canada! I searched and searched, and I eventually found 1 place out west selling them online, for an arm and a leg, plus an arm and a leg for shipping.   I saw that as a HUGE problem.  This monitor just saved my friend’s baby and I can’t get one easily in Canada?  I immediately contacted the company to find out what was needed to sell the monitors.   I felt that I had the opportunity to do something.  Another member of our group also decided to do something and became the distributor for Canada.

Jacob – June 2012 (15 months)

The Snuza is my one and only baby “gadget”.  I used my Go! on D until he was able to remove it himself.  There were a few false alarms, but I would much rather a false alarm than the alternative.  The huge advantage to the Snuza over other movement monitors is that it is portable and goes where baby goes.  It fits in the palm of your hand and comes with a travel case to protect it when not in use.  We used it for naps and night time, then down to just night time, then not at all.  Needless to say, Kelly used hers 24/7.  Even with that rigorous use, she has only replaced the battery a couple of times (only a $10 battery btw, not like a phone battery that costs more than the phone lol).

If you are looking at the millions of baby monitor options like I did, you are probably completely overwhelmed at this point.  Video? Audio? movement detection pad?

The Snuza plus a standard audio monitor will have you all set.  You can get some much needed sleep knowing that the alarm will rouse you if something happens, and save yourself hours of lying awake wondering if baby is ok and thinking about going in to look at them, or save you from spending a lot more money on a video monitor that will have you staring at the screen for hours on end instead of sleeping or taking care of yourself.


13 comments on “Why I carry Snuza movement monitors

  1. Deborah says:

    Thank you so much for posting this story and your support of Souza. As Jacob,s grandmother, I can’t tell you how her phone call to me on the way to the hospital still gives me the chills. Standing with her in emergency watching them try and bring him around I was beside myself. I too thought it was a wasted investment. Now I tell everyone with a new baby to get one and tell them the story. Also, Kelly was certified in CPR which also saved his life. All new parents should have this training! Jacob is the light in my life now and I thank God for his mercy and for Snuza!!

  2. Momof2 says:

    Purchase this monitor only if you looking something that will work for a few months! It’s a great idea, but the execution is poor. We though this was the best product but the monitor simply doesn’t last! Ours broke (could not be turned off!) shortly after the one-year mark. We contacted customer support since the box clearly states there’s a 2 year guarantee. This is the response we got: ‘If you check the guarantee section of your manual, it states: “We reserve the right to modify the provisions of this guarantee at any time without notice.” ‘
    Therefore we are sh#% out of luck!
    So please consider the fact that the company does not stand behind this product and has backed out of guaranteeing its durability before spending your money. You will want a monitor that lasts unless you are planning to keep your little one safe only for a little while!

    • I’m sorry to hear of your bad experience. I no longer carry this monitor (one left in clearance) now that big box stores have picked it up. My monitor is on my second baby now with no issues, so thank you for sharing that information, I had no idea!

  3. Brianna says:

    We have a Snuza Hero for our 5 month old daughter. I noticed you said that you’ve only replaced the batteries a few times, but I’ve had to replace the batteries about every two weeks, sometimes less. It also has stopped alerting when the battery is low. If you don’t mind me asking, what battery are you using in your monitor? Thank you for sharing!

    • I actually haven’t needed to replace my battery, my friend Kelly (in the story) had hers on Jacob 24/7 so she did need to replace her battery a few times. Snuza sells replacement batteries, as well as other electronics stores. Though, with replacement so frequent, I would suspect an issue with the monitor. I would contact them for support. http://www.snuza.com/contact.php

  4. Chris Smith says:

    I love my snuza. I still have my 18 month old wearing it. I only had to replace the battery once after using it every night for 14 months. I plan on using it until little one can take it off

    • Nick says:

      We replace our battery every 4-5 days and only use it at night from 10pm until 5am and have had it only 4 months. Company wants us to send it back before they send a new one and be without a monitor. Not acceptable.

  5. April says:

    I love my Snuza, too. Bought the original Snuza Go in 2011 when my first daughter was born. Used it for naps and nighttime for a year with her. My second daughter is 6 1/2 months now, and I am using the same Snuza with her for naps and nighttime. I only just today had to replace the original battery.

  6. Nick says:

    I hate our Snuza and the company. We got a defective one (the unit monitors properly) but it drains the battery in 5-6 days. Company wants it back to “test it” before it sends a new one. We emailed the company twice and they refuse to send a new one before we send back the defective one. That, to us, is very poor execution on an exchange policy for a baby monitor. New parents do not want to be without the monitor, which has alerted us a couple of times already. We’d have to wait up to 2 weeks for testing and then a new unit. Very very poor exchange policy and we do not recommend anyone purchasing a Snuza because if they get a defective one (and the Internet is full of stories like ours) then they are stuck paying $4-5 per battery every 5-6 days or so because the company wont send a new one. I mean, charge me for the new one and then remove the charge when the old one has been received. Sorry but there doesnt seem to be any brains or heart at that company. You can delete this or not approve it but I am posting my story everywhere. People need to know before they spend their hard earned money. You can contact me via email if you want to see copies of their customer service responses.

    • I’m sorry to hear that the new take over company has such poor service. I am no longer open, and hadn’t had Snuza since 2012 which was before they were bought by another company and were a small operation. Now that they are sold in walmart, I can’t say I am too surprised 😦

  7. Abbie says:

    I can’t seem to find the replacement battery in Canada. Any suggestions? Thanks!

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